Responsible gambling

At Twin Win, we prioritize the well-being of our players and strive to provide a safe gaming environment. We believe that responsible gaming is an essential part of every player's experience.

Identifying Problem Gambling: Signs and Symptoms

Recognizing problem gambling can be challenging, but some common signs include:

• Playing more frequently or for longer periods than intended
• Spending more money on games than budgeted
• Experiencing feelings of guilt or anxiety related to gaming habits
• Neglecting personal responsibilities due to excessive gaming

Tools and Features: Responsible Gaming Options

To help you maintain a healthy balance between gaming and life, we offer the following responsible gaming options:

1. Deposit Limits: Set daily, weekly, or monthly limits on your deposits.
2. Loss Limits: Establish upper limits for net losses within a specified period.
3. Self-Exclusion: Choose to exclude yourself from Twin Win for a set period (weeks/months/indefinitely).
4. Cool-off Periods: Temporarily suspend gaming activities after prolonged sessions.

Additional Support:

• If you feel the need for additional support or guidance, please consider reaching out to our customer support team.
• We encourage players to utilize recognized problem-gambling services and resources available in Canada.
• Our dedicated responsible gaming page provides more information on these topics.

Game Protection: Reality Checks

As part of our commitment to a safe gaming environment, we provide reality checks that gently remind you about the time spent gaming. These can be accessed in My Account under Settings > Responsible Gaming.

Please reach out to us if you require any additional assistance or would like more information on responsible gambling options available at Twin Win.