Privacy Policy

Twin Win is committed to protecting your personal data. This privacy policy explains how we collect, use, store, share, and protect your information.

What We Collect
When you play at Twin Win or sign up for our newsletter, we may ask for the following types of information:
- Your name
- Date of birth
- Login credentials (username and password)
- Bank details (for deposit and withdrawal purposes)
We also collect other information when you use our services, such as your location data.
How We Use Your Information
Twin Win uses the collected information to:
- Manage your account
- Provide customer support
- Send marketing communications
- Prevent money laundering and identify potential security risks
- Comply with laws and regulations
Sharing Your Information
We may share your personal data with third-party service providers who help us operate the casino and provide services to you. These companies are required by law or contract to protect your information.
In addition, we may disclose your information in accordance with applicable laws:
- To comply with a court order or regulatory requirement
- If you request access to your account through an external payment provider
Security Measures
We implement and maintain appropriate technical, physical, and administrative measures designed to help protect personal data against accidental, unauthorized, or unlawful destruction, loss, alteration, disclosure, or access.
Data Retention
Twin Win retains personal data for the following periods:
- When your account is active: We will retain any information until you withdraw your consent or terminate your subscription.
- For financial purposes: 7 years as required by legislation on taxation and anti-money laundering regulations.
Your Rights
You have various rights under applicable laws, including:
- Access to personal data we hold about you
- Right to rectify or correct inaccuracies in personal information
- Deletion of your account (when there is no reason for us to continue holding it)
- Withdrawal of consent
To exercise these rights, please contact our support team.
Third-Party Websites and Services
Our website contains links to third-party websites that operate independently from Twin Win. These sites may have their own terms of use, data protection policies, or guidelines for collecting user information.
Changes to Our Policy
We reserve the right to modify our policy at any time. All changes will be effective immediately upon posting on this webpage.
By using Twin Win services and accepting these Terms and Conditions, you consent to our processing of personal information as described above.